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FREQUENTLY
ASKED QUESTIONS
Have a question of your own? Please use
our
Quick-Question form.
How do glow powders actually
glow-in-the-dark ?
In simple terms, glow-in-the-dark
crystals absorb invisible Ultra-Violet (UV) light from day-light and
artificial electric-lights etc and re-emit that energy as visible light over
a extended period of time.
Click here for a simplified diagram
The
scientific version
Phosphorescent or Photo
luminescent are Luminescent Pigments, or powders that can give off light.
Unlike conventional colorants, LUMINESCENT pigments are not
primary light reflectors, but actual sources of light. They possess the
property of absorbing certain types of radiant energy (usually below 4000A
and not visible to the eye) and converting this radiant energy into longer
wavelengths in the visible spectrum, and emitting it as light. The selective
wavelengths, thus emitted, produce the sensation of 'colours'.
When the emission of luminescent light ceases with the
removal of the charging light source, the luminescent material is called
FLUORESCENT. If the emission of light continues for an appreciable period of
time after the exciting energy has been removed, the luminescent material is
known as PHOSPHORESCENT or PHOTO-LUMINESCENT, and has the property of "glowing-in-the-dark".
The
ability to absorb light, and then release this light in a decay pattern is
known as PERSISTENCE or AFTERGLOW. Different
types of phosphorescent pigments emit light in different decay patterns. The
unit of measurement for persistence is MILLICANDELA per square meter or
mcd/m2.
Some
emit fairly high amounts of light initially, and then continue to emit light
for 5-8 hours. And still other types will emit light for more than 14 hours
and up to 20 hours, before becoming too difficult to see with the human eye.
These longer lasting afterglow pigments can be used to "light-the-way" in
total darkness in safety signage and paints.

Are your products
really as safe as you claim ?
Yes. Remember this is
next-generation all new
technology, it is not the radioactive stuff used on watches or the
old-fashioned Zinc-Sulfide stuff that glows for a few minutes. This new GITD
technology is based on Strontium Aluminate which is not only
completely safe, it last 10 times longer and
glows 10 times brighter.

Why do some colours
cost more than others ?
The most natural (and least
expensive) colour to produce for glow-in-the-dark, is a light yellow-green
as well as being the most receptive to the eye. Aqua and Sky-Blue are also
relatively straight forward to produce.
However the hardest (and
significantly more costly) colours to produce are red, orange and white.
Whilst orange and white are still able to offer reasonable afterglow
performances, red only lasts 10-15 minutes which makes it the most expensive
with the lowest afterglow.

How do I use Starglow Glow Powder ?
Stardust Glow Powder or glow crystal as
it is often referred to can been safely used in a multitude of mediums and
vehicles.
click
here for more details

How do I use Starglow Paint ?
Starglow Paint is a safe water based
acrylic paint which can be used indoors and out.
click
here for more details

What area will a pot of
Starglow paint cover ?
A 30ml pot of
Starglow Paint will cover approximately an area the size of an A4 sheet of
paper, a 60ml pot = A3, 120ml pot = A2 and 240ml pot = A1

How long
will your paints and powders keep glowing for ?
This is very new technology that has
only developed over the last few years.
However, based on laboratory tests, the
boffins estimate our paints and powders should enjoy an active
lifespan of around 20 years, with a minimum active life of 10 years.

Are you able to
supply business customers as well ?
Yes of course. We supply all manner of
customers from small craft shops and artists to industrial manufacturers.

Do you have a minimum order
quantity ?
No. For retail
customers we accept all orders whatever their size. For smaller
quantities and samples.

Do you
supply other retailers or shops with Starglow Products ?
No. Glowtec
manufacture and retail exclusively through our online store and our eBay store.
We do not supply our products to any third party retail outlet.

Do you ship just to the UK ?
No. We ship worldwide (see our
shipping policy).

Do you offer any
guarantees for your products ?
Absolutely. We
are really very proud of all our products and confidently back them up with
our Satisfaction
Guarantee

What is Strontium-Aluminate ?
There are two types of
Glow-in-the-Dark (GITD) technology in use today, one is Zinc Sulfide and the
other newer form is Strontium Aluminate with Europium as an activator. This
powder (or crystal) is a non-radioactive phosphorescent pigment produced
from rare-earth elements and provides an extreme long-lived afterglow. This
afterglow last about 10 times longer than conventional (Zinc Sulfide)
pigments and is about 10 times brighter.

What is Rare-Earth ?
see 'What
is Strontium-Aluminate'

What is Zinc Sulfide ?
Prior to the development of
Strontium-Aluminate based Glow-in-the-Dark (GITD) pigments, most GITD
products including children's toys and stick-up stars etc were manufacture
using Zinc-Sulfide.
Zinc-Sulfide whilst relatively
inexpensive, only provided a poor afterglow which did not last longer than a
few minutes.

What is Black Light and is it dangerous ?
Have you ever been to a disco / party
where the DJ used a long purple fluorescent tube that made anything white
shine in the dark? That was Black-Light i.e. an Ultra-Violet light).
Black-lights 'shine'
Ultra-Violet light
of which there are three kinds; A, B and C. The two most often
referred to are B and C. These are the potentially harmful forms of
UV, against which you should protect yourself when sunbathing etc.
However it is UV 'A' that is emitted by a black light bulb and in this form
it is completely harmless.
Click here for a simple guide to UV and Blacklight.
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